Element Mobile Open Internet Information
The following information is provided in compliance with the Federal Communications Commission’s regulations, at Part 8 of Title 47 of the Code of Federal Regulations, issued in connection with the FCC’s Open Internet Order.
Service Offerings
Element offers three tiers of mobile broadband Internet access service, with the speeds shown below. These speeds will depend on which technology your device supports (see chart below), wireless signal at your location, and cell site loading at the time of use:
Performance Speed
The chart below provides an overview of the peak and average downlink and uplink speeds for 1xRTT, 1xEV-DO Rev. 0, and 1xEV-DO Rev. A technologies, respectively.
| 1xRTT | 1xEV-DO Rev. 0 | 1xEV-DO Rev. A | |
|---|---|---|---|
| Peak | 153 Kbps (downlink) 153 Kbps (uplink) |
2.4 Mbps (downlink) 153 Kbps (uplink) |
3.1 Mbps (downlink) 1.8 Mbps (uplink) |
| Average user data rates | 60-80 Kbps (downlink) 60-80 Kbps (uplink) |
400-700 (downlink) 60-80 Kbps (uplink) |
600-1,400 Kbps (downlink) 500-800 Mbps (uplink) |
Actual speeds will vary based on several factors, including but not limited to network traffic volume, radio signal strength, terrain, and device’s radio (the radio of your phone or device power output and antenna device will affect speed on a wireless network). ELEMENT MOBILE does not guarantee any particular upload or download speed. Based on the best information available to ELEMENT MOBILE, in tests it has conducted with its real-time performance software and with live field test devices, the average upload and download speeds for each tier during a typical weekday night between 5 pm and 11 pm is as shown below:
| 1xRTT | 1xEV-DO Rev. 0 | 1xEV-DO Rev. A | |
|---|---|---|---|
| UPLINK | 129 Kbps | 62 Kbps | 876 Kbps |
| DOWNLINK | 133 Kbps | 861 Kbps | 1.1 Mbps |
Latency
ELEMENT MOBILE measures session latency is the time it takes for data to make a round-trip between the mobile device and the network provider. EV-DO Rev. A significantly reduces latency to an average of between 150 and 250 milliseconds. Testing factors can affect latency statistics. Latency will be impacted by the number of network hops taken from mobile devices to the test/ping server.
Element Mobile, offers a speed test site which can be accessed by all customers at: Coming Soon (link to the site will be added)
Congestion Management
ELEMENT MOBILE has not at this time implemented any congestion management techniques, except the usage allowances of the lesser of 3 Gigabyte upstream and 6 Gigabyte downstream per billing cycle, as described in ELEMENT MOBILE’s Agreement For Internet Access Service and Broadband Usage Policy, which can be accessed at: http://www.elementmobile.com/plans/serviceterms".
ELEMENT MOBILE may in the future engage in bandwidth usage management that will either review specific applications to maximize bandwidth utilization, or monitor the aggregate Bandwidth consumption for each consumer and give the heaviest users’ lower priority during times of high network traffic. ELEMENT MOBILE reserves the right to adopt other congestion management policies to manage traffic on its network, and will update its Broadband Usage Policy accordingly.
ELEMENT MOBILE network supports and delivers a full suite of Internet-based applications.
These include:
- Web Browsing
- File Transfer Protocol
ELEMENT MOBILE does not discriminate among types of customer traffic. ELEMENT MOBILE utilizes network management techniques that are equal and standard across all user applications. ELEMENT MOBILE does not modify its network to make its directly served applications perform better than applications a user would access over the general Internet. For example, ELEMENT MOBILE does not manipulate its network to perform better for customers accessing ELEMENT MOBILE email servers versus ELEMENT MOBILE customers accessing another email server. ELEMENT MOBILE does not block lawful content, applications, services or non-harmful devices, except in connection with the security measures described below.
The network management practices employed by ELEMENT MOBILE do not differ between its directly offered applications and those general applications offered over the Internet.
Security Measures
ELEMENT MOBILE does engage in security measures, consistent with industry standards, intended to protect the network and ELEMENT MOBILE’s customers.
ELEMENT MOBILE does not allow customer-owned SMTP servers on its network without a static IP address. ELEMENT MOBILE specifically denies UDP/TCP ports 67, 137,138,139 and 445. ELEMENT MOBILE blocks outbound traffic on TCP Port 25 to any outbound email servers.
In the event of denial of service attacks, spoofing or other malicious traffic, ELEMENT MOBILE will implement inbound and outbound traffic filtering and/or blocking on specific source and destination IP addresses. These actions will be performed to ensure reliability and availability of the ELEMENT MOBILE network. These actions will not be utilized for normal Internet applications and traffic. In the case of any suspicious or malicious network activity, notification and forensic information will be made available to the appropriate law enforcement and network security resources for investigation.
Other Terms of Service
ELEMENT MOBILE’s fees user policies and other terms of service are set out in its Agreement for Internet Access Service and Broadband Usage Policy, located at: http://www.elementmobile.com/plans/serviceterms and its Privacy Policy, at: http://www.elementmobile.com/privacy. Please contact Customer Service at 800-236-1461 or at 611 on your device with questions about ELEMENT MOBILE’s Internet access services.