At Element Mobile, we are committed to providing the kind of mobile service you deserve: Wireless for the way you live. Included in that commitment is our respect for the privacy of our customers and users. We value the trust you place in us, and we take care to safeguard information in our possession.
We take the protection and proper use of your personal information seriously. We respect your privacy, and take care to safeguard information in our possession. Your preferences for use of your information are highly valued. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, Element Mobile uses commercially appropriate procedures to safeguard and secure the information we collect.
We may collect different types of personal and other information based on your use of our products and services and our business relationship with you. We collect information in three primary ways – information you give us, information collected automatically when you visit our website or use our products or services, and information we obtain from other sources, such as from credit agencies.
Information you give us: We receive and store any information you enter on our website; provide for your business relationship with us, including for your account or for billing purposes; give us as part of your application for our products or services; communicate to us by phone, email, or otherwise (including customer service inquiries by phone, email or online); provide through your use of the products and service we offer (such as call records, service usage, traffic data, and service options you choose); or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of our products, services, or our website. We use the information that you provide for such purposes as responding to your requests, billing and providing our products and services to you, resolving disputes or collecting fees, preventing potentially prohibited or illegal activities, improving our products, services or our website, providing and offering promotions and service offerings, and communicating with you. The information we collect may include your name and address and the telephone numbers and email addresses where you may be reached, as well as Social Security Number or payment information necessary to establish credit or set up billing.
When you contact us seeking information about products and services or when you enter a Element Mobile-sponsored or affiliated contest or sweepstakes, we will respond to your request and may use the information you supply us to provide you with additional information about service offerings either at that time or in the future. When you establish an online account with us, we maintain information about your user identification and password, as well as answers to secret questions you choose for your use in case of a lost password. This information is used to authenticate you when you sign in to your account.
Information collected automatically when you use our products or services: We automatically collect various types of technical and usage information related to the services and products we provide to you, including information about your use of our network, services, products or websites. We may collect equipment information that identifies the device and equipment you use on our network, such as device or equipment type, IDs, serial numbers, settings, configuration, and software. We may collect performance information about the operation of the devices, equipment, services and applications you use on our network, such as IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources you use in connection with uploading, downloading or streaming data to and from the Internet. We may collect viewing information about the sites, streaming video or programs you access, watch and record, the games you play and similar choices you and those in your household make when using our services and products.
Information we obtain from other sources: When you apply for or purchase products or services with or from us, we may obtain credit information about you from an outside credit reporting agencies to help us with customer authentication and credit-related decisions.
Location information: We monitor, collect and use your wireless location information, as well as other information obtained from our network and your device, to provide you with wireless voice and data services, and to maintain and improve our network. Also, you can use your wireless device to obtain a wide array of services based on the approximate location of the device, referred to as Location Based Services, or "LBS". When you use LBS, you may be sharing share precise location data, including the real-time geographic location of your device or you, or both. The information you receive in connection with your use of LBS may include advertisements related to your request and your location. When you use LBS from Element Mobile, you will receive prior notice and must give your consent before your location is used or shared, and the form of consent may vary but will be suited to the type of Element Mobile LBS you use. We may use or disclose your wireless device location information as necessary to respond to calls to 911 or in other emergency-related situations as provided by law. When you use LBS from a provider other than Element Mobile, such as applications on your device, or when you opt in to their LBS, we may share geographic location with application providers and the terms of service and privacy policies of the non-Element Mobile provider will govern.
We recognize how important it is to protect the safety and privacy of children online. We do not seek to collect or maintain information on our website from those we know are under 18, and no part of our website is structured to attract anyone under 13.
Parents and guardians, please consider spending time online with your children, and participate in and monitor their online activity. We encourage it.
Additional Internet safety resources and information are available at http://www.fbi.gov/stats-services/publications/parent-guide/parent-guide, and http://www.justice.gov/criminal/cybercrime/links1.htm
Our website contains links to other sites. We are not responsible for the content on the other sites or the privacy policies and practices employed by those sites.
Updated: July 7, 2011